Returns & Exchanges

At Kona Mountain Coffee, we take pride in the quality of our Hawaiian beans and gourmet snacks. If you are not completely satisfied with your purchase, please contact us within 14 days of receipt for a resolution.

1

Contact Support

Email our customer service team with your order number and details regarding the issue with your coffee or merchandise.

2

Verification

Our team will review your request and may ask for photos of damaged items or specific batch information for quality control purposes.

3

Return Authorization

Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send non-perishable items.

4

Refund or Replacement

After processing your return, we will issue a full refund to your original payment method or ship out a fresh replacement order at no extra cost.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing